Salon Policies

Cancellations and late arrivals

Deposits. A 50% deposit is required to reserve online color appointments and will be applied toward the final service total.

Cancellations and rescheduling. Please cancel or reschedule at least 24 hours before your appointment. The deposit may be transferred to one rescheduled appointment. If that appointment is rescheduled again within the 24-hour window, the deposit will be forfeited.

Late cancellations and no-shows. Cancellations made within 24 hours of the appointment and no-shows will result in a charge equal to 50% of the scheduled service. Any deposit already collected will be forfeited and applied toward this charge. If no deposit was collected, the charge may be processed using the card on file or available funds on the guest’s account.

Late arrivals. Guests arriving more than 15 minutes late without contacting the salon will be considered a no-show. Guests who call may be accommodated up to 30 minutes late only when the stylist confirms there is still enough time to complete the scheduled service. Otherwise, the appointment may need to be rescheduled and the cancellation policy will apply.

Changes after arrival

Choosing not to proceed. If you arrive for your scheduled appointment and choose not to proceed with the service after your consultation, your deposit may be forfeited because the appointment time was reserved specifically for you and may no longer be available to another guest.

Services that cannot be performed. If your stylist determines during the consultation that the scheduled service cannot be safely or appropriately performed, your deposit may be refunded or transferred to a future appointment, as appropriate.

Hair history. Guests are responsible for disclosing all relevant hair history, including previous professional or at-home color, henna, lightener, chemical treatments, or other services that may affect the desired result. Failure to disclose relevant hair history may result in the service being modified, rescheduled, or declined and may result in forfeiture of the deposit. Specific color results cannot be guaranteed.

Service adjustments

We strive for your complete satisfaction. If you are not entirely satisfied with the result of your service, you may request a service adjustment within one (1) week of the original service date. This adjustment will be of the same service with the same consultant at no additional cost.

If you prefer not to return to the same employee for a redo, you may receive service from another employee, at no charge, within one week of the initial service. In this case, the situation will be referred to Management, who will select another employee based on the individual situation.

Texture services

Prior to booking any texture service (e.g., perm, keratin, extensions) for the first time, a consultation is required. This ensures we understand your needs and can provide the best possible service.

Pricing

Pricing at J. Joseph Salon varies by stylist level. The prices listed on our services page reflect our Foundation Stylist rates. Services are à la carte, meaning each service is priced and charged individually. For pricing questions, we invite you to book a complimentary consultation.

Minors

Stylists are not permitted to perform color services on guests under 16 years of age. Any minor under the age of 18 must have an adult guardian present during their service consultation before receiving services in the salon.

Hair extensions

The terms and conditions for hair extensions are governed by a separate written agreement between J. Joseph Salon and the guest (“Hair Extension Agreement”). This agreement must be signed prior to a guest’s hair extension appointment.

Retail returns

We strive to ensure that our customers are satisfied with every purchase. However, if you find any purchased retail items to be defective or unsatisfactory, you may be eligible for a refund or exchange.

To qualify for a refund or exchange, items must be returned within 7 days from the date of purchase. Please provide the original receipt as proof of purchase. Returned items must be in the same condition as when they were purchased and must be returned in original packaging.

Please note that this policy does not cover damage caused by improper use, accidents, or normal wear and tear.

Policy updates

We reserve the right to modify this Salon Policy at our discretion. When we make changes to this policy, we will revise the “Last Updated” date at the top of this page. Any changes to this Salon Policy will become effective when we post the revised Salon Policy on the Site.